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We have had some problems with users getting stuck on an install because they have entered an incorrect user name or serial number and cannot remove it. This can also happen when you try to do an upgrade but really needed to do a new installation.
Most of the time we can work around it but sometimes it is best to clear it out and start again.
Please note: this is only for fixing registration issues. If you have other problems and the program is starting up ok, then this will not help.
To remove the information you will need to use the registry editor (regedit). If you are not familiar with it or are worried you will wreck your system, then dont do it. Give us a call and we will walk you through it.
The user name, serial number and registration codes are kept in the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Diamond Cut Productions\DCLive75
To clear out the old information, just delete this key (DCLive75)
Next time you start Live 7.5 you will have to enter your registration information again just like it was new.
keywords: clearing the registry, clear the registry, editing the registry, clear registry, clearing registry, editing registry, remove serial number, removing serial number, removing user name, remove user name
Most of the time we can work around it but sometimes it is best to clear it out and start again.
Please note: this is only for fixing registration issues. If you have other problems and the program is starting up ok, then this will not help.
To remove the information you will need to use the registry editor (regedit). If you are not familiar with it or are worried you will wreck your system, then dont do it. Give us a call and we will walk you through it.
The user name, serial number and registration codes are kept in the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Diamond Cut Productions\DCLive75
To clear out the old information, just delete this key (DCLive75)
Next time you start Live 7.5 you will have to enter your registration information again just like it was new.
keywords: clearing the registry, clear the registry, editing the registry, clear registry, clearing registry, editing registry, remove serial number, removing serial number, removing user name, remove user name
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