Won't install Vista Home premium 64-bit

[Brian]

Hi Craig,

Just tried to install Mentor in my new computer and got an aborted install with the following message in a "DC Audio Mentor" pop-up:

"There is a problem with this windows installation package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

The install then aborted without adding the program to the program list, etc.

Dell XPS 420
Windows Vista Home Premium 64-bit
Intel e9500
4GB

For what its, worth... Integrity and DC7.5 beta2 installed without a problem.

With all you've got on your plate with the Beta I'm sure this is pretty low priority - but thought you and Rick would want to know.

By the way, this is why I haven't been as active with the beta testing - my primary computer died and I've been trying to get the new one up and on our network. I should be "back in the saddle" this week. Happy New Years!
Brian

[Craig Maier]

Hi Brian,

I assume that it worked on a previous version of Vista? Do you recall what version it was?

Happy New Year to you!

Craig

[Brian]

Hi Brian,

I assume that it worked on a previous version of Vista? Do you recall what version it was?

Happy New Year to you!

Craig

It was previously installed in XP Pro on a P4 machine - worked fine. My wife has Vist Home Premium 32-bit but I haven't tried installing it on her machine.

[Craig Maier]

Brian,

Try downloading the version from the Tracer website. It is more up-to-date than the one on our website. Why? Just an oversight on our part. We fixed some things and never got around to posting it with those fixes, but Tracer did.

Let us know if that fixes the problem.

Tracer is at:

www.tracertek.com

Craig

[Brian]

Thanks - but the link on the Tracer site is broken. It says "click here to download demo" but when you do all that happens is you are redirected back to the home page.

Actually, I was trying to install from Mentor CD I purchased this summer. I'll send an email to Denise and try to download again next week.

Thanks again
Brian

[Craig Maier]

Another place to try would be:

www.Enhancedaudio.com

The link to the demo is:

http://www.enhancedaudio.com/audiomentor.htm

[Brian]

Thanks, the enhanced audio link installed fine. I guess I have a genuine DC software drink coaster CD!

[Geebster]

Craig & Brian:

Thanks for this useful information. I will be receiving my new computer any day now and it will too run in 64 bit. Glad to know what to do ahead of time!

[Craig Maier]

Yeah, we are always updating things so the shipped disc becomes obsolete quickly! Enjoy the critically acclaimed, decorator designed coaster. And, I would recommend making a disc of the latest "install" version for your archives.